Logistics and parcel
Quote without opening the carrier portal, answer without hunting for the tracking number
The problem
A prospect sends a WhatsApp message with four boxes, half the dimensions and "how much to Monterrey?". Somebody has to type in the measurements, work out volumetric weight by hand, log into the carrier portal and come back with a number, while the customer is already asking elsewhere for the same number. Meanwhile a large share of the day's messages are not new business at all: they are "where is my shipment?" arriving through three different channels. And the margin rests on nobody fumbling a multiplication or applying the wrong customer's discount.
What we do
Neuro Quote reads what the customer actually wrote, pulls out origin, destination, pieces, dimensions and weight, asks only for what is still missing, and computes volumetric and chargeable weight with a deterministic function rather than with the model. Rates are queried live against the carrier API; margin and surcharges are applied separately, in a rules layer you can read and change. Neuro Desk takes the tracking traffic: WhatsApp, email and web land in one queue, get classified by intent and urgency, get answered from the knowledge base where it covers the question, and get escalated to a person with the thread already summarised. Neuro Ops is the layer you want once several agents are running against carrier APIs that occasionally fail, because every run is logged with its input, its output and its error.
- Quoting by conversation: the agent extracts measurements and units from free text and asks only for the gaps
- Volumetric and chargeable weight from a deterministic function, with the divisor configurable per carrier
- Rates queried live against the carrier API, never invented by the model
- Base rate, commercial adjustment and final price stored separately on the quote record
- One queue for tracking traffic, with human escalation and first response measured per channel
The modules behind it
Nothing is built from zero. Each solution is a combination of modules that already exist, fitted to your operation.
Neuro Quote
Neuro Quote is built around this sector's quoting flow: it removes the measure, multiply and log into the portal step while the prospect is still waiting.
Neuro Desk
Neuro Desk absorbs the "where is my shipment?" volume that currently buries WhatsApp, so the sales side is not answering tracking all day.
Neuro Ops
Neuro Ops earns its place the moment several agents are calling carrier APIs: when one fails you want to see what was asked, what came back and whose job it is.
Neuro Quote
Conversational quoting
Shipment details
Weight calculation
Actual weight
720 kg
Volumetric weight
576 kg
Chargeable weight
720 kg
Charged on: Actual weight
Service options
What is only true in this industry
The rate comes from an API and it expires
Every carrier exposes its own contract: different fields, different response times, quotes with a validity window. The module queries the rate at that moment and records when it was fetched, so a stale quote can be recognised as stale instead of being sent out as current. If the API does not respond, it says so rather than filling the gap with an estimate.
There is no single volumetric divisor, and margin lives apart
The divisor changes by carrier and by service, and chargeable weight is the greater of actual and volumetric under whichever rule applies. That lives in a deterministic function with per-carrier parameters, not in the prompt. Commercial adjustment, customer discount and surcharges are applied in a separate layer, so the record always distinguishes what the carrier charged from what you added.
Proof of delivery and exception handling
In this sector the hard case is not the quote, it is the exception: wrong address, customer absent, partial delivery, a tracking number that has not moved. Neuro Desk classifies those conversations, answers what the knowledge base covers and escalates with the tracking number and the thread already summarised. Pulling real status and proof of delivery out of the carrier's system is integration work we do in the project, not something the module guesses on its own.
What to expect
What changes is where the bottleneck sits: quoting stops depending on a particular person being free, and tracking stops eating the time of whoever is meant to be selling. How fast you get there depends on your side: whether your carrier offers a usable API or at least a stable rate card, and whether your margin, discount and surcharge rules are written down somewhere rather than living in the commercial manager's head. The quality of tracking answers tracks the quality of your knowledge base on day one, and that is something we build with you rather than bring ready made.
Further reading
AI process automation: 10 processes your company can automate today
AI process automation: 10 concrete processes, what each one gains and what it does not fix. With cited sources from NBER, Science, the OECD and the U.S. Census.
AI Agents for Business: What They Are, How They Work and Real Use Cases
What AI agents for business are, how they differ from chatbots and RPA, how they work and which use cases already run today. With sources cited from Gartner.
AI cost reduction: 10 processes where your company can create real efficiencies
AI cost reduction: 10 processes with measurable efficiencies, the mechanism behind each saving and how to tell it apart from freed capacity. Sources cited.
Does this look like your case?
Tell us how your operation runs today and we will tell you which modules apply, what would need adjusting and how long until it runs. If your industry is not on this list, the conversation is still worth having.
Six building blocks, agents, knowledge, systems, vision, apps, voice, combined into whatever your business needs next